FAQ's


How do I place an order?

Placing an order couldn't be easier, just browse through the site and make your selection of products by clicking the Add to Basket button. You will see the total number of your purchases and order value in the top right hand corner of the site.

At any point in time you can view your basket by clicking the View Basket button.

After you have selected your items you are nearly ready to go through the Checkout procedure...

You must select the correct Delivery Method for your location and value of order:

  1. You will need to select either UK, European or Worldwide postage (a list of destinations inside and outside of the European postage zones can be found on our FAQs page)
  2. Select the correct level of postal insurance coverage ("Recorded Delivery now called Signed for Delivery" or "International Tracked & Signed for Delivery") for your location and value of order (the subtotal before postage)

When you have finished shopping and chosen your Delivery Method just click the Checkout button. You will then be guided through the Checkout procedure.

You will be asked to fill in your details including your name, address, email and contact numbers (in case of any order problems). Please ensure all your delivery details are correct as any inaccuracies in addresses or postal values may delay your delivery.

You will be able to create a user name and password to make future purchases quicker and easier.

Payment Methods

You can choose to pay by Debit Card, Credit Card through PayPal (you don't need a PayPal account to pay via PayPal) or via Worldpay Card Processing.

Please use PayPal if you wish to pay by Amex or Diners cards

How much is postage & packing?

All items on the site have got their weight and the postage is automatically calculated for you.You must make sure you put the correct option in at the till to correspond to the country you want us to send the goods to. If there is any query regarding the postage you have paid we will contact before sending any of your items.

Please note: We try, wherever possible to recycle our packing materials.

UK Postage & Packing:

Our default settings for the shop will select First Class Small Parcel delivery, you can change these options by clicking on the drop down menu on the view cart screen.

For Northern Ireland select UK Postage & Packing options, for Republic of Ireland please use European International Signed for Delivery options

List of European Countries & Destinations

Albania Andorra Armenia Austria (EU) Azerbaijan Azores (EU)
Balearic Islands (EU) Belarus Belgium (EU) Bosnia Herzegovina Bulgaria (EU) Canary Islands
Corsica (EU) Croatia Cyprus (EU) Czech Republic (EU) Denmark (EU) Estonia (EU)
Faroe Islands Finland (EU) France (EU) Georgia Germany (EU) Gibraltar (EU)
Greece (EU) Greenland Hungary (EU) Iceland Irish Republic (EU) Italy (EU)
Kazakhstan Kosovo Kyrgyzstan Latvia (EU) Liechtenstein Lithuania (EU)
Luxembourg (EU) Macedonia Madeira (EU) Malta (EU) Moldova Monaco (EU)
Montenegro Netherlands (EU) Norway Poland (EU) Portugal (EU) Romania (EU)
Russia San Marino Serbia Slovakia (EU) Slovenia (EU) Spain (EU)
Sweden (EU) Switzerland Tajikistan Turkey Turkmenistan Ukraine
Uzbekistan Vatican City State

If your country is not listed above then you need to select Worldwide International Signed for Delivery