Terms & Conditions

Methods of Payment: Payments for goods can be made made debit or credit cards (excluding Amex & Diners, these cards need to be used via PayPal) or alternatively you can pay for purchases via PayPal.

UK Postage & Packing: Goods can be ordered with or without postal insurance ("Recorded Delivery" now called "Signed For Delivery" guarantees a signature upon delivery). Special Delivery is generally guaranteed for next working day (apart from weekends).

International Postage & Packing: International Orders will always be sent via "International Signed & Tracked" or via "International Delivery" to ensure they are trackable, delivered and signed for upon receipt.

International Orders Duties & Taxes: If you are ordering from outside the UK, please be aware that we do not take responsibility for payment of any additional duties or taxes you may incur from your country's taxes and imports officials. It is up to you to check whether you are going to be liable for any extra costs for ordering from UK. For more information please contact Customs & Excise in your country, as some goods may be subject to custom controls.

Europe & Northern Ireland Customers Please Note: Sadly, due to Brexit, from 1st July 2021 all orders (to Europe & N. Ireland) may now be subject to extra taxes and duties applied in your country (which you will have to pay upon delivery), these will be issued by your countries customs & borders departments or couriers. If you reject a delivery due to any of these charges, you will only be refunded for the products when the delivery finally is returned to us (you will not be refunded postage as you accepted there may be charges at the time of ordering as stated on our banner across the top of our website & clicking agree to T&Cs). Please note rejecting your delivery may result in us not supplying you in the future, as you have gone against the agreement of ordering from UK to EU on our site.

Guarantee/Returns Policy: All items for sale come with a full manufacturers warranty. If a product develops a fault, or it is received damaged or faulty, please contact us as soon as possible to resolve the situation. You can call us on 01425 547768 or email us at info@mindbodyspirit-uk.com

The majority of our products* come with a "7 Day No Quibble Guarantee*", where you may return a product for a refund (less any carriage/postage charges) if you decide it is not suitable, providing it is returned in its original condition and in the original packaging. In this situation, it is the responsibility of the customer to return the product to us. If items are returned and not in a resalable condition it will be at our discretion whether it can be refund in part or whole. As we cannot be responsible for damage caused in transit, we strongly recommend that you use an insured delivery service for returns (Recorded Delivery now called Signed for Delivery).
Please contact us by calling 01425 547768, or emailing us at info@mindbodyspirit-uk.com, prior to returning the goods.

Returned or Rejected Mail/Deliveries:
Should an item be returned by Royal Mail or other couriers as uncollected by customer (from postal depot) or returned due to incorrect address information (supplied by customer) or rejected due to import fees/taxes or charges, we will endeavour to contact you about the return. There are two options open to you if this situation arises:

1) to have the item resent to you at additional postage charge or

2) have a refund for the item (but not the original postage).

*Exclusions: The "7 Day No Quibble Returns Guarantee" does not apply to CDs or DVDs, if a CD or DVD is faulty then a replacement will be arranged but no substitute (this exclusion is also in accordance with the Distance Selling Directive see below for link to these regulations). Items that have been especially order for you via our Order Service are not part of of our stock lines, and therefore will count as a firm order and cannot be returned. Any items bought from SALE & CLEARANCE section are sold on a firm sale basis, any imperfections will be described and are not returnable or refundable.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm 

Disclaimer: Mind-Body-Spirit & MindBodySpiritOnline cannot accept liability for injury or other negative consequences that arise from the use of any of the products it sells. The Light Awareness Centre & The Mind, Body & Spirit Shop Online makes no claims nor guarantees any supernatural or spiritual qualities for any of the products we sell. Please be sensible about using complementary therapies and always seek the appropriate medical advice. Our website contains some products that may be considered as complementary therapies, however, please make sure that under no circumstances do you ignore your doctor's advice or use our products as a substitute for traditional medical treatment.

Company details: The Light Awareness Centre Ltd (Trading as Mind-Body-Spirit & MindBodySpiritOnline)
Company number: 5153885 (registered in England)
Registered address: 18 Elmers Way, Bransgore, Christchurch, Dorset, BH23 8HB, United Kingdom

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